RMA (Return Material Authorization)

Please read the following agreement before filling out the RMA Form

Your RMA (Return Materials Authorization) is only valid if returned within 30 days of being issued.
A copy of our email containing the RMA Number must support any claims and the exterior of the package must be clearly labelled with the RMA Number.

MP3tech is not responsible for damage.

Satisfaction is important to us.

Cancellation and returns
You can cancel your contract at any time up to 7 working days after the day of delivery. To do this,
please e-mail us or write to us within the first 7 working days ** 
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are
packaged adequately to protect against damage and must be trackable.
If you fail to take reasonable care of the goods before they are returned to us,
and this results in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights — for example, if goods are faulty or mis- describe

D.O.A (Dead on Arrival) or faulty within 28 days
If an item is sent out and is damaged in transit, does not fulfil the advertised
functions or is defective, then notification must be made in writing within 28 days. We will either
collect the unit and replace it or ask you to send to unit in and return postage will be repaid
(at a pre agreed postage rate) A valid RMA must accompany the returning item.

Warranty claims after 28 days
If an item has a fault after 28 days, then the unit must be returned to us with a
valid returns number, the item will be assessed and checked, if found faulty a
repaired/ replacement unit will be sent.

If a replacement for the original item is not available, an alternative item will be offered or a
refund will be issued, at the sole discretion of MP3tech
If item that is returned with a fault and is found to have no fault, the item will be returned to
the customer at the customer’s expense, If a collection was made to return the item then this is payable also. An administration charge will also be applied for
any items returned under false pretences or without a valid RMA number

*** ALL RETURNED ITEMS MUST BE IN THE ORIGINAL PACKAGING ***

If you are happy with this please proceed and agree to the terms by clicking on accept